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T-Mobile mobile broadband

T-Mobile is notable for its guarantee of no excess usage charges and this means that you can sign up with them knowing exactly what you'll pay each month.

T-Mobile's mobile broadband service is already widely available and fast and they are rapidly extending coverage.  Their returns policy is less generous than other mobile phone companies, so do be careful to check that there is coverage where you need it before buying.

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Returns / cancellation policy

T-Mobile currently has the least generous policy of all the networks. Customers must cancel and return their equipment within 7 days of receipt.  The terms and conditions aren't clear, but it looks as if you can't return your mobile broadband after use.  This means that you have to rely on T-Mobile's coverage checker rather than being able to see what coverage you really get.

Also bear in mind that if you move to a new area after the end of the returns period and find yourself without coverage, T-Mobile will hold you to your contract and normal cancellation fees apply (see below).  

If you want to cancel your contract before the end of your minimum term, you will have to pay a cancellation charge. This will be the total of your monthly line rental multiplied by the number of months you have left in the minimum term of your contract. T-Mobile will then deduct 4% of that amount. So if you’re on an 18 month plan and wish to cancel after 8 months, you’ll have to pay a cancellation charge equal to your monthly line rental for the remaining 10 months (less 4%).  

You can move to another T-Mobile plan of the same or of a larger monthly cost at any time in your contract term - no surprise there!  Unfortunately, you can't change to a lower monthly cost plan until the end of your contract.  

Use abroad

Use of mobile broadband abroad is currently expensive for all mobile broadband suppliers, and T-Mobile is no exception.  It's still good value though, if you're travelling for business.

The cost in the EU is £1.50 per MB and £7.50 in the rest of the world.  This is good value for email use (and Outlook 2007 users can use "download headers" to keep costs more firmly under control).

Excess charges

The best thing about T-Mobile is that you won't be charged any extra for exceeding your download allowance.  This means that you can choose a plan based on what you think you need, rather than having to go up a size to be safe as you have to with the other networks.

T-Mobile does have a fair usage policy.  The details aren't really clear, but are likely to involve the download speed being reduced.  It's fair enough, of course, as T-Mobile don't want you buying the cheapest plan and then downloading as much as their most expensive plan allows.

About T-Mobile

T-Mobile is part of Deutsche Telekom, one of the largest mobile companies with more than 125 million customers worldwide. In the UK T-Mobile is the service provider of choice for 16.7 million customers.

T-Mobile has pioneered the mobile internet and operates an award-winning 3G network with speeds of up to 7.2 Mbps. As a pioneer of deep network sharing in the UK, T-Mobile plans to deliver close to complete population coverage for 3G services in 2010.

T-Mobile broadband service offers users competitive prices, a wide range of broadband packages to suit every user and seeks to provide the highest quality customer service available.

To access T-Mobile broadband, users will get a USB modem stick that will fit into almost any PC or laptop with a free USB slot. Users can then connect to the internet over the T-Mobile broadband network at super-fast speeds. The contract lengths available with T-Mobile broadband range from 18 to 24 months, and there is also a new service available whereby you pay by the day, week, or month. Data download limits are either 3GB or 5GB per month.

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